SLAYED BEAUTE TERMS & CONDITIONS

Last updated: September 2026

These Terms & Conditions apply to all purchases made through the Slayed Beaute website, as well as orders placed through our social media platforms, WhatsApp or other approved Slayed Beaute sales channels.

By placing an order with Slayed Beaute, you agree to these Terms & Conditions.

1. ABOUT SLAYED BEAUTE

Slayed Beaute is a South African hair and beauty business specialising in human hair wigs, hair extensions, custom-made wigs, wig services and related beauty services.

Business: Slayed Beaute
Website: www.slayedbeaute.co.za
Email: slayedbeaute@icloud.com
Telephone/WhatsApp: 084 645 0955
Physical Address: 37 Zenith Drive, Umhlanga Ridge
Company Registration Number: 2025/826102/07

2. PRODUCTS & PRODUCT INFORMATION

We make every effort to ensure that product descriptions, photographs, colours, lengths, densities and other information on our website are accurate.

Human hair is a natural product and may have minor variations in texture, colour, density and curl pattern. These variations do not automatically constitute a defect.

Customers are responsible for selecting the correct length, texture, lace type, colour and other specifications when placing an order. Please contact us before ordering if you require assistance choosing a product.

3. ORDERS & PAYMENT

An order is only considered confirmed once full payment has been received.

We accept the payment methods displayed on our website.

Slayed Beaute reserves the right to cancel an order where:

• payment has not been successfully received;

• an item is unavailable;

• there is an obvious pricing or website error; or

• we are unable to fulfil the order for reasons outside our reasonable control.

Where an order cannot be fulfilled, the customer will be notified and any applicable payment will be refunded.

4. CUSTOM-MADE WIGS

Custom-made wigs are made specifically according to the customer's requested specifications, including measurements, construction, density, lace, styling and other requirements.

Because these wigs are made specifically for the customer, they cannot be treated in the same way as standard factory-made wigs.

Customers are responsible for providing accurate measurements and specifications.

A custom-made wig that has been correctly made according to the customer's approved specifications will not be eligible for a return simply because the customer has changed their mind or no longer wants the wig.

This does not affect any consumer rights relating to defective, unsafe or incorrectly supplied goods.

5. RETURNS & REFUNDS

We want our customers to be happy with their purchases. Returns and refunds will be handled in accordance with applicable South African consumer law.

5.1 Change of mind

A change-of-mind return is not automatically available on every product.

Where the law provides a right to cancel or return a product, Slayed Beaute will honour that right subject to the applicable legal requirements.

For hygiene reasons, wigs and hair products that have been worn, installed, cut, altered, coloured, bleached, chemically treated or otherwise modified may not be accepted as ordinary change-of-mind returns where the law permits us to exclude such returns.

Custom-made and personalised products are subject to the applicable legal exceptions for such goods.

5.2 Defective or incorrect goods

If you receive goods that are defective, damaged, unsafe, materially different from what was ordered or otherwise fail to meet the requirements of the Consumer Protection Act, please contact us as soon as possible.

We may request photographs, videos or that the product be returned for inspection.

Where a valid defect or qualifying issue is confirmed, the remedy will be provided in accordance with the Consumer Protection Act, which may include repair, replacement or refund, depending on the circumstances and the customer's legal rights.

Nothing in these Terms & Conditions limits a consumer's rights under applicable South African law.

5.3 Installed or altered wigs

Once a wig has been installed, cut, coloured, bleached, restyled, chemically treated or otherwise altered by the customer or a third party, Slayed Beaute cannot accept responsibility for damage or changes caused by those alterations.

This does not remove any rights the customer may have in respect of an underlying defect that existed before the alteration.

6. HUMAN HAIR QUALITY

Our human hair products are checked before being supplied to customers.

Hair is a natural product and its behaviour may be affected by washing, heat, colouring, bleaching, products used, installation methods, storage and general wear.

Normal shedding, tangling caused by improper care, heat damage, chemical damage and damage caused by incorrect maintenance are not automatically considered manufacturing defects.

Customers are responsible for following the recommended care instructions supplied with their product.

7. DELIVERY

Delivery times provided on the website are estimates unless a specific delivery date has been agreed.

Delivery times may be affected by courier delays, public holidays, weather, unforeseen circumstances or other circumstances outside our reasonable control.

Once an order has been handed to the courier, the courier's delivery process and tracking system apply.

Customers must provide accurate delivery information when placing an order. Slayed Beaute is not responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied by the customer.

8. COLLECTIONS

Customers who choose collection will be notified when their order is ready.

Orders must be collected within a reasonable period.

If another person is collecting an order on the customer's behalf, Slayed Beaute may request the customer's confirmation and identification details for security purposes.

9. SERVICES & BOOKINGS

Salon services, including wig installations, styling, customisation, wig making, colouring, laundry and other services, must be booked according to our available appointment times.

Customers who are unable to attend an appointment should provide reasonable notice.

Late arrivals may result in a reduced service time or the appointment being rescheduled where the delay affects other bookings.

Service-specific booking and cancellation rules may apply and will be communicated to the customer where applicable.

10. WIG LAUNDRY & REVAMP SERVICES

Customers must disclose any known damage, previous chemical treatments or other issues with a wig before submitting it for a service.

Slayed Beaute will take reasonable care of customer property while it is in our possession.

However, previously damaged, fragile, heavily processed or poorly constructed wigs may not withstand washing, heat, styling or other treatment.

Where appropriate, we may notify the customer before proceeding with a service.

11. PRICES & PROMOTIONS

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Promotional discounts cannot be combined unless expressly stated.

Promotions may have specific terms, dates, exclusions or product restrictions.

A promotion does not remove or limit any consumer rights provided by law.

12. WEBSITE CONTENT

All photographs, videos, logos, designs, written content and other material on the Slayed Beaute website and social media platforms belong to Slayed Beaute or are used with permission.

This content may not be copied, reproduced, modified or used commercially without our written permission.

13. PERSONAL INFORMATION

We collect and process customer information required to process orders, payments, deliveries, bookings and customer enquiries.

Personal information will be handled in accordance with our Privacy Policy and applicable South African privacy legislation.

14. CUSTOMER COMMUNICATION

By placing an order or making an enquiry, customers may receive communications relating to their order, booking or service.

Marketing communications will be handled in accordance with applicable law, and customers may opt out of marketing communications where applicable.

15. LIMITATION OF LIABILITY

Slayed Beaute will take reasonable care when supplying products and services.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.

Slayed Beaute is not responsible for damage caused by misuse, improper installation, incorrect maintenance, excessive heat, chemical processing, colouring, bleaching, cutting, alterations or failure to follow care instructions, where such damage was not caused by Slayed Beaute.

16. COMPLAINTS

We encourage customers to contact us directly if they have a concern about an order or service.

Complaints should be sent to:

Email: slayedbeaute@icloud.com
WhatsApp: 084 645 0955

Please provide your order number and relevant photographs or other information where applicable.

We will investigate complaints fairly and in accordance with applicable consumer legislation.

17. CONSUMER RIGHTS

Nothing in these Terms & Conditions is intended to remove, restrict or waive any right that a consumer has under the South African Consumer Protection Act, Electronic Communications and Transactions Act or any other applicable law.

Where these Terms & Conditions conflict with a mandatory legal consumer right, the applicable law will prevail.

18. CHANGES TO THESE TERMS

Slayed Beaute may update these Terms & Conditions from time to time.

The version published on our website at the time of your purchase will apply to that transaction, subject to any rights provided by law.

19. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

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By placing an order with Slayed Beaute, you confirm that you have read and accepted these Terms & Conditions.